Help Center

Our office is open from 9:30am - 6:30pm (EST) M - F

Email Us: [email protected]

You can also speak to an agent through our live chat on the bottom right of our website.

We accept all major credit/debit cards (Visa, Discover, MasterCard, Amex) as well as PayPal & Apple Pay. 

We also accept Afterpay which allows you to pay in 4 separate equal installments in two week intervals. This allows you to "buy now, pay later" with no interest fees! Click here to learn more about Afterpay.

If an item you purchased is out of stock and we are unable to get in touch with you, we will go ahead and issue you a refund. Generally, we will first give you the option to select another item or receive store credit to grab something else.

Please note that it may take 2-3 business days for you to receive an email with tracking. If it has been longer than 2-3 business days, please get in touch with us and we will review the status of your order. 

It is possible that an item you selected was out of stock. If this happens, your order will be on hold and we will contact you in regards to choosing a replacement item. 

If you input an incorrect shipping address or order details, this could cause a delay with your order as well. Please be sure to review your order details. If we notice an address error, we will reach out to you.

Please first contact USPS (your local post office) or the shipping service used to get the most up-to-date status of your order. If you are still having trouble, please contact us and we can look into the issue further. 

We offer FREE shipping for all U.S. orders over $60. International shipping is free for any order over $120. Please note the customer is responsible for any fees related to customs, duties, and/or taxes. 

U.S. Orders under $60 will have a flat rate shipping fee of €9.99

International Orders Under $120 will have a calculated shipping rate based on the weight of the package and the location.

Please note that fulfillment and shipment time will be longer during the holidays due to the high volume of orders. Please allow an additional 2-3 business days for processing during peak holiday hours. 

Items can be returned for exchange or store credit within 30 days.

Please note that any item returned for exchange or store credit needs to be in new condition, unworn and free of any damages.

To start a return/exchange, click here.

When submitting a return through our return portal, we auto-generate your return label for you. Please note, a $6 flat rate shipping/processing fee will either be deducted from your refund or be charged for the label.

We apologize in advance if you have received an incorrect item. Please email [email protected] to let us know, include a picture of your order invoice as well as a picture of the item that you received.